Pony.fm/public/templates/pages/faq.html

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<h1>Pony.fm FAQ</h1>
<div class="stretch-to-bottom">
<h2>Why doesn't Pony.fm support MP3 uploads?</h2>
<p>MP3 encoding is "lossy." Lossy means that, during the encoding
process, quality gets sacrificed for a decrease in size.</p>
<p>Pony.fm accepts lossless uploads, which put a "perfect" copy of
your track in Pony.fm's file store. This is offered up for
download on its own for audiophiles who like CD or better-than-CD
sound quality, but starting from a lossless original also allows
Pony.fm to transcode a song to other lossy formats with only one
degree of loss.</p>
<h2>Why isn't my file being accepted for upload?</h2>
<p>Pony.fm analyzes all uploads to determine their format and check it
against a whitelist; the file extension is ignored. Unfortunately,
slight variations in AIFF and WAV files exist that need to be
individually whitelisted.</p>
<p>Most of these should have been nailed by now, but if yours isn't being
accepted, contact <a href="mailto:feld0@pony.fm" target="_blank">feld0@pony.fm</a>
with
a
copy of the file you&#39;re trying to upload and we&#39;ll sort it out!
</p>
<h2>How do I upload a song?</h2>
<p>At the top right of your screen there should be a button titled
"Upload" next to the "send feedback" one. Select the Upload button
and a drop down menu will appear, select the first option titled
"Track Uploader". You should now be on a screen displaying the
uploader. Select the Green button titled "Add Files" and select your
song from your computer. The track should now start its
download.</p>
<p>Please be aware that Pony.fm doesn't support MP3 uploads.</p>
<h2>How do I set an avatar?</h2>
<p>Avatars in Pony.fm use a free service called Gravatar. To learn more and
set up your own Gravatar account, <a
href="https://gravatar.com/" title="Gravatar" target="_blank">click
here</a>!</p>
<h2>Why the connection to MLP Forums?</h2>
<p>MLP Forums is the web&#39;s largest <em>My
Little Pony: Friendship is Magic</em> forum community. Formally
linking the two sites together paves the way for a rich, cross-site
community experience. Members of one site can easily jump into the
other without the hassle of managing yet another account, and
content can seamlessly be brought from MLP Forums to Pony.fm and
vice versa in meaningful ways.</p>
<h2>How do I send feedback to the developers?</h2>
<p>Three ways! Choose whichever you're most comfortable with:</p>
<ul>
<li>Post your feedback in the <a
href="https://mlpforums.com/forum/62-ponyfm/" title="Pony.fm Forum"
target="_blank">official
Pony.fm forum</a>.
</li>
<li>Email <a href="mailto:feld0@pony.fm"
target="_blank">Feld0</a>, Pony.fm&#39;s lead developer.
</li>
<li>Open a <a href="https://github.com/Poniverse/Pony.fm/issues"
target="_blank">GitHub issue</a>.
</li>
</ul>
<p>All feedback is greatly appreciated on Pony.fm and we do our hardest
to keep this site functional and to keep all of you happy.</p>
<h2>What is the &quot;Poniverse&quot; and what does Pony.fm have to do with
it?</h2>
<p><a href="https://poniverse.net/"
title="Poniverse: The Pony Supercommunity"
target="_blank">Poniverse</a> is a
network that
links together several pony communities like <a
href="https://mlpforums.com/" title="MLP Forums" target="_blank">MLP
Forums</a>, <a
href="http://equestria.tv/" title="Equestria.tv" target="_blank">Equestria.tv</a>,
and <a
href="http://poniarcade.com/" title="PoniArcade" target="_blank">PoniArcade</a>
to form
a
&quot;supercommunity&quot; with something for everypony.</p>
<p>Pony.fm is just one of those sites and it provides brony musicians with
their own special corner to share their work with
others and to receive feedback from other musicians, and in lots of
cases to form collaborations that can end up in great
partnerships.</p>
<h2>How do I report someone?</h2>
<p>Email <a href="mailto:feld0@pony.fm" target="_blank">feld0@pony.fm</a>
with any
moderation issues you have.</p>
<h2>How do I download a song?</h2>
<p>Click on the track that you are looking to download and you will
notice to the right of the screen is a button titled "Downloads".</p>
<p>Click this button and you will be brought a drop down menu with FLAC,
MP3, OGG, AAC, and ALAC files for you to download.</p>
<p>Select your preferred file type to start the download and it should
all be smooth sailing from there.</p>
<p><strong>Note:</strong> if &quot;Downloads&quot; button is greyed out,
that means the artist has disabled downloads on that track.</p>
</div>