mirror of
https://github.com/Poniverse/Pony.fm.git
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128 lines
5.2 KiB
HTML
128 lines
5.2 KiB
HTML
<h1>Pony.fm FAQ</h1>
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<div class="stretch-to-bottom">
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<h2>Why doesn't Pony.fm support MP3 uploads?</h2>
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<p>MP3 encoding is "lossy." Lossy means that, during the encoding
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process, quality gets sacrificed for a decrease in size.</p>
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<p>Pony.fm accepts lossless uploads, which put a "perfect" copy of
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your track in Pony.fm's file store. This is offered up for
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download on its own for audiophiles who like CD or better-than-CD
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sound quality, but starting from a lossless original also allows
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Pony.fm to transcode a song to other lossy formats with only one
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degree of loss.</p>
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<h2>Why isn't my file being accepted for upload?</h2>
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<p>Pony.fm analyzes all uploads to determine their format and check it
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against a whitelist; the file extension is ignored. Unfortunately,
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slight variations in AIFF and WAV files exist that need to be
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individually whitelisted.</p>
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<p>Most of these should have been nailed by now, but if yours isn't being
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accepted, contact <a href="mailto:mercury@poniverse.net" target="_blank">mercury@poniverse.net/a> or <a href="mailto:support@pony.fm" target="_blank">Pony.fm Support</a>
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with
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a
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copy of the file you're trying to upload and we'll sort it out!
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</p>
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<h2>How do I upload a song?</h2>
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<p>At the top right of your screen there should be a button titled
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"Upload" next to the "send feedback" one. Select the Upload button
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and a drop down menu will appear, select the first option titled
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"Track Uploader". You should now be on a screen displaying the
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uploader. Select the Green button titled "Add Files" and select your
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song from your computer. The track should now start its
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download.</p>
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<p>Please be aware that Pony.fm doesn't support MP3 uploads.</p>
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<h2>How do I set an avatar?</h2>
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<p>Avatars in Pony.fm use a free service called Gravatar. To learn more and
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set up your own Gravatar account, <a
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href="https://gravatar.com/" title="Gravatar" target="_blank">click
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here</a>!</p>
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<h2>Why the connection to MLP Forums?</h2>
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<p>MLP Forums is the web's largest <em>My
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Little Pony: Friendship is Magic</em> forum community. Formally
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linking the two sites together paves the way for a rich, cross-site
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community experience. Members of one site can easily jump into the
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other without the hassle of managing yet another account, and
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content can seamlessly be brought from MLP Forums to Pony.fm and
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vice versa in meaningful ways.</p>
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<h2>How do I send feedback to the developers?</h2>
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<p>Three ways! Choose whichever you're most comfortable with:</p>
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<ul>
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<li>Post your feedback in the <a
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href="https://mlpforums.com/forum/62-ponyfm/" title="Pony.fm Forum"
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target="_blank">official
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Pony.fm forum</a>.
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</li>
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<li>Email <a href="mailto:mercury@poniverse.net"
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target="_blank">Mercury</a>, Pony.fm's current Project Manager, or <a href="mailto:support@pony.fm" target="_blank">Pony.fm Support</a>.
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</li>
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<li>Open a <a href="https://github.com/Poniverse/Pony.fm/issues"
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target="_blank">GitHub issue</a>.
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</li>
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</ul>
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<p>All feedback is greatly appreciated on Pony.fm and we do our hardest
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to keep this site functional and to keep all of you happy.</p>
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<h2>What is the "Poniverse" and what does Pony.fm have to do with
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it?</h2>
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<p><a href="https://poniverse.net/"
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title="Poniverse: The Pony Supercommunity"
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target="_blank">Poniverse</a> is a
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network that
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links together several pony communities like <a
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href="https://mlpforums.com/" title="MLP Forums" target="_blank">MLP
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Forums</a>, <a
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href="http://equestria.tv/" title="Equestria.tv" target="_blank">Equestria.tv</a>,
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and <a
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href="http://poniarcade.com/" title="PoniArcade" target="_blank">PoniArcade</a>
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to form
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a
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"supercommunity" with something for everypony.</p>
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<p>Pony.fm is just one of those sites and it provides brony musicians with
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their own special corner to share their work with
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others and to receive feedback from other musicians, and in lots of
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cases to form collaborations that can end up in great
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partnerships.</p>
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<h2>How do I report someone?</h2>
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<p>Email <a href="mailto:mercury@poniverse.net" target="_blank">mercury@poniverse.net</a>
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with any
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moderation issues you have.</p>
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<h2>How do I download a song?</h2>
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<p>Click on the track that you are looking to download and you will
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notice to the right of the screen is a button titled "Downloads".</p>
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<p>Click this button and you will be brought a drop down menu with FLAC,
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MP3, OGG, AAC, and ALAC files for you to download.</p>
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<p>Select your preferred file type to start the download and it should
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all be smooth sailing from there.</p>
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<p><strong>Note:</strong> if "Downloads" button is greyed out,
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that means the artist has disabled downloads on that track.</p>
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</div>
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